Customer service

We're Happy to Help

Do you have questions about a product, your order, or which size is right for you? Our customer service team is here to make your shopping experience as simple and secure as possible.

Can't find the answer you're looking for? Contact us at info@houseofvikings.com and we'll normally get back to you within 1–2 business days.

Questions Before You Order?

Not sure about the size, chain length, material, or which piece of jewellery is right for you?

Get in touch with us before placing your order. We're happy to help you make the right choice, so you can feel confident about your purchase from the start.

Your Order

Once your order has been placed, you'll receive an order confirmation by email. As soon as your order has been shipped, you'll also receive delivery information and tracking details, where applicable.

Accidentally entered the wrong address or need to make a change to your order? Contact us as soon as possible at info@houseofvikings.com and include your order number. If your order has not yet been processed, we'll do our best to help.

Easy Returns

Buying the jewellery as a gift, or unsure whether the size will be right? You can shop with confidence.

If your purchase isn't quite what you expected, you can return it in accordance with our return policy.

Find out more on our Returns & Refunds page, or contact us if you need any assistance.

Help Choosing the Right Jewellery

Our Viking-inspired jewellery is available in a variety of designs, sizes, and materials. You'll find detailed information on each product page to help you make the right choice.

Still unsure? Send us a link to the piece you're considering along with your question, and we'll be happy to help.

Problems With Your Delivery or Product?

Have you received the wrong item, a damaged product, or experienced another issue with your order?

Your order number

A short description of the issue

One or more photos if the item is damaged

This will help us resolve the issue as quickly and smoothly as possible.

Frequently Asked Questions

How long does delivery take?

Our standard delivery time is 3–4 business days.

Can I track my order?

If tracking is included with your selected shipping method, you'll receive the tracking information by email once your order has been shipped.

Can I return a piece of jewellery?

Yes. Returns can be made in accordance with our current return policy. Find out more on our Returns & Refunds page.

How do I know which size to choose?

Check the sizing information on the product page or contact us, and we'll be happy to help.

Can I buy the jewellery as a gift?

Absolutely. Our jewellery makes a great gift for birthdays, holidays, celebrations, and other special occasions.

Ready to Find Your Next Piece?

Explore our collection and discover jewellery inspired by Norse history, symbolism, and mythology.